Last updated: 10/07/2026
This Shipping Policy explains how and when your AestheticX order is processed, shipped, and delivered.
By placing an order on our website, you agree to this Shipping Policy.
1. Shipping Coverage
We currently ship orders across India.
However, some pin codes may not be serviceable by our courier partners. If your location is not serviceable, we may contact you with available options, such as an alternative address, cancellation, or refund.
2. Order Processing Time
Orders are usually processed and dispatched within 1–3 business days after order confirmation.
Business days do not include Sundays, public holidays, courier holidays, or other non-working days.
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
After dispatch, most orders are delivered within 3–7 business days.
Delivery to remote locations, North-East India, rural areas, hill areas, island regions, or non-metro locations may take longer depending on courier availability and local conditions.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, strikes, high order volume, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be shown clearly at checkout before you complete your order.
AestheticX may offer free shipping on selected products, selected locations, promotional offers, or orders above a certain value.
Any applicable shipping charges, COD charges, or handling fees will be displayed at checkout before payment.
5. Cash on Delivery (COD)
Cash on Delivery may be available for selected products, selected order values, and serviceable pin codes.
COD orders may require mobile verification, OTP verification, or order confirmation before dispatch.
A COD handling fee may apply where applicable and will be shown at checkout before placing the order.
AestheticX reserves the right to cancel COD orders in case of failed verification, suspected fraud, repeated refusal of delivery, or courier restrictions.
6. Order Tracking
Once your order is dispatched, we may share the tracking details, courier name, tracking link, and AWB number through email, SMS, WhatsApp, or your account/order page.
You can use the tracking details to check the delivery status of your parcel.
7. Delivery Delays
Delivery may occasionally be delayed due to reasons such as:
- Courier or logistics delays;
- Weather conditions;
- Festivals or public holidays;
- Strikes, lockdowns, or local restrictions;
- Incorrect or incomplete address;
- High order volume;
- Events beyond our reasonable control.
AestheticX is not liable for delays caused by courier partners or circumstances beyond our control, but we will do our best to assist you with tracking and delivery updates.
8. Incorrect or Incomplete Address
Please make sure your shipping address, pin code, landmark, and phone number are correct before placing an order.
AestheticX is not responsible for failed delivery, delay, or return due to incorrect, incomplete, or unreachable address details provided by the customer.
If re-shipping is required, additional shipping charges may apply.
9. Failed Delivery and RTO
Courier partners may attempt delivery multiple times depending on their policy.
If delivery fails due to reasons such as customer unavailability, incorrect address, refused delivery, unreachable phone number, or failed COD verification, the parcel may be returned to us as RTO — Return to Origin.
In such cases, we may contact you for re-shipping or cancellation.
For prepaid orders, refunds may be processed after deducting applicable shipping charges, RTO charges, COD charges, or other non-refundable charges, where applicable.
For COD orders, repeated failed deliveries or refusal of delivery may result in cancellation of future COD eligibility.
10. Multiple Shipments
Some items may be shipped separately from different warehouses, suppliers, or fulfilment partners.
In such cases, your products may arrive in separate packages and on different dates.
You will not be charged extra shipping for multiple shipments unless clearly mentioned at checkout.
11. International Shipping
We currently ship within India only.
International shipping is not available at this time.
12. Contact Us
For any shipping, tracking, delivery, or order-related query, you may contact us at:
AestheticX
Dhupaguri, Dhing, Nagaon, Assam – 782123, India
Email: support@aestheticx.in
Registered Business Name: AestheticX
Owner/Representative: Nabinur Rahman