This policy explains cancellations, replacements and refunds for orders from AestheticX. Please read it before you order.
1. In short
- No change-of-mind returns.
- Damaged, defective, wrong or missing item: tell us within 48 hours of delivery → free replacement, or a full refund if a replacement is not possible.
- Cancel before dispatch → full refund. After dispatch, orders cannot be cancelled.
- Approved refunds reach your original payment method within 5–7 business days.
2. No change-of-mind returns
We test every product before listing it, so we do not accept returns if you change your mind, no longer need the item, or ordered the wrong variant. This does not affect your rights for damaged, defective, wrong or missing items described below.
3. Damaged, defective, wrong or missing items
If your order arrives damaged, does not work, is not what you ordered, or has parts missing, email support@aestheticx.in within 48 hours of delivery with:
- your order number;
- an unboxing video (recorded while opening the sealed package);
- clear photos of the product, the packaging and the shipping label;
- a short description of the problem.
The video and photos help us confirm the issue with our courier and supplier. Requests after 48 hours, or without this proof, may not be accepted.
4. What happens next
Once we confirm the issue, we send you a free replacement. If a replacement is not possible (for example, the item is out of stock), we give you a full refund of the amount you paid for that item. If we need the item back, we will arrange it at no cost to you.
5. Refund timeline
After a refund is approved, it is sent to your original payment method (UPI, card, netbanking or wallet) through Razorpay within 5–7 business days. Your bank may take a little longer to show it.
6. Cancellations
- Before dispatch: email support@aestheticx.in with your order number. We cancel the order and refund the full amount.
- After dispatch: the order cannot be cancelled. If it arrives damaged, defective or wrong, section 3 applies.
We may also cancel an order (for example, if an item is out of stock or listed at a wrong price). If we do, we refund the full amount.
7. Failed delivery (RTO)
If an order comes back to us because the address was wrong or you were unavailable, we refund the amount you paid minus the actual shipping cost, as explained in our Shipping Policy.
8. Discounts
Refunds are for the amount you actually paid. For example, if you used WELCOME15, the refund is the discounted price.
9. Contact
Business name: AestheticX
Owner: Nabinur Rahman
Address: Dhupaguri, Dhing, Nagaon, Assam – 782123, India
Email: support@aestheticx.in
Website: aestheticx.in
For complaints, see the Grievance Officer section in our Terms & Conditions.