Last updated: 10/07/2026
At AestheticX, we want you to be happy with what you order. If something is not right, this Refund & Return Policy explains how returns, replacements, cancellations, and refunds work.
By placing an order on our website, you agree to this policy.
1. Return Window
You may request a return within 7 days of delivery, subject to the eligibility conditions mentioned below.
Return requests made after 7 days of delivery may not be accepted.
2. Eligibility for Returns
To be eligible for a return, the item must be:
- Unused, unwashed, and in its original condition;
- With all original tags, labels, accessories, manuals, and packaging intact;
- Accompanied by the order number, invoice, or proof of purchase;
- Not damaged, altered, or used by the customer.
Items that do not meet these conditions may be rejected during quality check.
3. Non-Returnable Items
For hygiene, safety, and other reasons, some items cannot be returned unless they arrive damaged, defective, or incorrect.
Non-returnable items may include:
- Personal-care, hygiene, and innerwear products;
- Customised, personalised, or made-to-order products;
- Perishable goods;
- Clearance sale, final sale, or special discount items;
- Free gifts or promotional items;
- Products damaged due to customer handling, misuse, or improper care.
4. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 48 hours of delivery.
To help us verify the issue, please share:
- Order number;
- Clear photos of the product;
- Photos of the packaging;
- An unboxing video, if available;
- A short description of the issue.
After verification, we will arrange a free replacement, return pickup, or refund, depending on the case and product availability.
5. How to Start a Return
To start a return, email us at support@aestheticx.in with:
- Your order number;
- Product name;
- Reason for return;
- Photos or video, where relevant.
Once your return request is reviewed and approved, we will share pickup details or self-ship instructions.
Please do not send any product back before return approval. Items sent without approval may not be accepted.
6. Refunds and Timelines
Once we receive the returned item, it will go through a quality check.
If the return is approved after quality check, the refund will be issued to your original payment method within 5–7 business days.
For Cash on Delivery orders, refunds will be processed through bank transfer or UPI to the details provided by you.
Your bank, card issuer, payment gateway, or UPI provider may take additional time to reflect the refund in your account.
7. Exchanges
Exchanges are subject to product and stock availability.
If you request a size, colour, or variant exchange and the requested item is available, we may arrange an exchange after approval.
If the replacement item is not available, we may process a refund as per this policy.
8. Order Cancellation
You may cancel your order before it is dispatched by contacting us at support@aestheticx.in.
If the order has not been dispatched, we will cancel the order and refund any prepaid amount.
Once the order is dispatched, cancellation may not be possible. In such cases, the order will be handled under the return process mentioned in this policy.
9. Return Shipping Costs
For damaged, defective, missing, or wrong items, AestheticX will bear the return shipping cost.
For change-of-mind returns, size issues, or customer preference-based returns, return shipping charges may be borne by the customer or deducted from the refund amount, as informed during return approval.
Original shipping charges, COD fees, convenience fees, or payment gateway charges are non-refundable, except where the item delivered was damaged, defective, or incorrect.
10. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account, UPI account, card statement, or payment method.
Refunds may take additional time depending on your bank or payment provider.
If you still do not receive the refund after the expected timeline, contact us at support@aestheticx.in, and we will help you track it.
11. Contact Us
For any return, replacement, cancellation, or refund query, you may contact us at:
AestheticX
Dhupaguri, Dhing, Nagaon, Assam – 782123, India
Email: support@aestheticx.in
Registered Business Name: AestheticX
Owner/Representative: Nabinur Rahman